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Real Guest Conversations. Fully Managed by AI.

See how Capital Vacations handled 316 social interactions with zero manual intervention.

Presented by Dan Cherian

Recent Activity Feed
Replied·@traveler_jen
infinity pool · Myrtle Beach
just now
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Branson, MO
Grand Crowne Resort
Travel.
Proof Snapshot · Capital Vacations Resort Profiles

331 real interactions. Zero manual effort.

Every number below is from a single day on 7 social profiles for Capital Vacations resorts.

0
Total Comments
0
Replied
0
Require Attention
0
Hidden (Auto-Moderated)
0
User Deleted

0 comments requiring attention = fully automated engagement at scale.

With CommentResponder (Auto-Pilot Disabled) · Capital Vacations Main Profile

732 comments.454 comments needing human moderation.

This is the Capital Vacations main social profile without AI auto-pilot moderation. The feature can stay off for resorts whose social teams prefer to moderate manually.

0
Total Comments
0
Require Attention
0
Hidden
0
Replied
0
Deleted
Brand Risk

37% negative sentiment, fully exposed.

272 negative and very-negative comments sat at the top of the page, shaping every prospective guest's first impression. 60 were flagged for human review.

Very Positive
64(8.8%)
Positive
184(25.3%)
Neutral
206(28.4%)
Negative
115(15.8%)
Very Negative
157(21.6%)
Auto-Hidden by AI

Real comments AI removed before guests saw them

Don't ever go to one of the presentations because it is awful. Victor and Chad were amazing but once you don't qualify you are just a number. It went over 120 minutes and we got nothing in compensation. The hotel they placed us in Ramsey in Pigeon Forge is awful. Hateful, rude, failed advertisement.

Hidden

Hopefully no one got suckered into purchasing from these thieves this holiday season. Do not buy anything from these liars.

Hidden

Capital Vacations is the absolute worst. They lie to you to get you to buy and they keep lying to you throughout your ownership. Typical timeshare BS. Do not purchase.

Hidden

Don't ever give a penny of your money to Capital Vacations. They are liars and thieves.

Hidden

This resort has been ripping us off for over 20 years. We can't get rid of it and we just paid $1,250 and only got 6 days. Now they threaten us with an extra $750 if we don't attend their 90-minute show.

Hidden

If you're going to get involved with this company then you get what you deserve. They care nothing about anything except money. They don't care about the owners, guests, or employees.

Hidden

Each of these would otherwise sit at the top of the brand's profile, shaping every prospect's first impression. AI hid them within seconds.

Real Conversations · Real Outcomes

Here's exactly what happens in real life.

Real comments pulled from Capital Vacations' live feeds. Real AI responses. Click any card to expand.

CommentResponder AI· posted in 22s
Hi Jen! 🌴 Yes, our Myrtle Beach infinity pool is heated and open year-round. We'd love to host you. DM us your dates and we'll send a quick room recommendation.
What this means for you
Never miss a guest interaction

312 more conversations like these, handled the exact same way.

How it actually works

24/7 AI Monitoring & Brand Protection

STEP 01

Guest comments or messages

Across Facebook and Instagram, every channel, 24/7.

STEP 02

AI detects intent and sentiment

Booking question, complaint, or spam. Classified in under a second.

STEP 03

AI responds instantly

On-brand, on-tone, posted as your account in under 30 seconds.

STEP 04

Interaction resolved or converted

Lead routed, sentiment diffused, or thread closed automatically.

See real examples of all 4 steps
See It In Action

Watch Your Digital Concierge Work.

The same inbox, two very different stories. Live, right now.

Before
Manual moderation
Response time
~26 hours
TR
@traveler_jen·2d ago

Hey! Is the infinity pool open year-round at the Myrtle Beach property?

22 Reply
BE
@beachfan22·1d ago

Booked for July, can't wait. Any restaurant recs nearby?

37 Reply
SP
@spammerXX·1d ago

🎰 CLICK HERE FOR FREE TRIPS 🎰

22 Reply
AI POWERED
LIVE
After · Live feed
CommentResponder
Response time
< 30 sec
0
In feed
0
Replied
0
Hidden
Same volume. Better responses. Zero backlog.
Sentiment Analysis

Over 75% positive engagement with zero escalation.

AI doesn't just respond. It actively protects brand perception. Every comment is scored before it ever surfaces to a guest.

0

positive interactions surfaced and amplified, while 0 very-negative comments slipped through.

Comment Sentiment Breakdown

327 of 331 comments scored by AI

Very Positive
0(16.5%)
Positive
0(60.2%)
Neutral
0(17.4%)
Negative
0(5.8%)
Very Negative
0(0.0%)
The Shift

Before vs After.

Before· manual moderation
  • Missed comments
  • Slow replies (~26h)
  • Manual workload
  • Spam mixed with leads
With CommentResponder
After· AI-managed
  • 100% coverage
  • Instant responses (<30s)
  • Automated moderation
  • Booking intent surfaced
Live in days · no added staff

Imagine this running on your property.

Live in days. No added staff. Immediate impact. The same system that managed 316 Capital Vacations interactions can be running on your social handles by next week.

Book a demo
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Run a pilot for your property
live on your channels in under a week
See your comments handled like this
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